Privacy Policy

1. Introduction

Petpaw Portrait ("we", "our", or "us") respects your privacy. This service is operated by an independent individual. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://petpaw.art or use our AI pet portrait generation services.

2. Information We Collect

Information you provide

• Account information such as name, email address, and login credentials.
• Pet photos, prompts, selected templates, and generated portrait history.
• Contact form messages and support communications.
• Payment-related metadata, such as order status and credit purchases. Full payment card details are processed by our payment provider and are not stored by us.

Information collected automatically

• Device, browser, IP address, and approximate location information.
• Usage data such as pages visited, actions taken, errors, and timestamps.
• Cookies and similar technologies used for authentication, security, preferences, analytics, and performance.

Information from third parties

If you sign in with Google or another supported provider, we may receive basic profile information such as your name, email address, and profile image, depending on your provider settings.

3. How We Use Information

• Provide, secure, and improve Petpaw Portrait.
• Authenticate users and manage accounts.
• Process uploads and generate AI pet portraits.
• Track credits, payments, generation history, and customer support requests.
• Send transactional emails such as verification, purchase, and account messages.
• Detect abuse, prevent fraud, and comply with legal obligations.

4. Service Providers

We use trusted service providers to operate the product. These may include hosting providers, database providers, email services, payment processors, storage providers, analytics tools, and AI model providers. They process information only as needed to provide their services to us.

5. Uploaded Photos and Generated Images

Uploaded pet photos and generated images are used to provide the AI generation experience, display results, support downloads, and keep your history available in your account. Do not upload photos unless you have the right to use them.

6. Sharing and Disclosure

We may disclose information:

• To service providers that help run Petpaw Portrait.
• To comply with law, legal process, or enforceable government requests.
• To protect users, our rights, security, or the integrity of the service.
• In connection with a merger, acquisition, financing, or sale of assets.
• With your consent or at your direction.

We do not sell your personal information.

7. Data Retention

We keep information for as long as needed to provide the service, maintain business records, resolve disputes, prevent abuse, and comply with legal obligations. You may contact us to request account or data deletion, subject to lawful retention requirements.

8. Security

We use reasonable technical and organizational safeguards to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, export, or restrict the use of your personal information. You may also opt out of marketing emails by using the unsubscribe link or contacting us.

10. International Users

Petpaw Portrait may process information in countries other than your country of residence. Where required, we use appropriate safeguards for cross-border processing.

11. Children's Privacy

Petpaw Portrait is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided personal information, contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be posted on this page with an updated effective date.

13. Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: hello@petpaw.art
• Website: https://petpaw.art